In this blog, we will talk about how to reset Netflix on Roku Tv. There have been several customers who have complained that Netflix does not function on Roku TV. If you encounter this problem, you have arrived at the correct location.
You are probably attempting to open the Netflix app on Roku, but it is not starting. Alternatively, when you open the program, it crashes and takes you back to the Home page on Roku after displaying for only a few seconds. In this tutorial, I will demonstrate how to repair the problem of the Netflix app not operating on your Roku TV or streaming stick.
So, let’s get started with this if you are interested in anything like that.
How to Fix and Reset Netflix on Roku Tv (8 Ways)
Suppose Netflix is not functioning on your Roku TV. In that case, the problem may be caused by incompatibility between the device and the software, an issue with the server, corrupted cache files, or a sluggish network. You can repair it by making sure that your Roku device is compatible with Netflix, updating the Netflix software on your Roku, deleting Netflix and then reinstalling it, power cycling your Roku device, and addressing any network issues that may be present.
Now, I will walk you through the process of doing all these things and more step by step, proceeding from the first to the last.
1. Check whether your Roku can stream Netflix.
Before you can debug your device or look for additional problems, you will first need to ensure that this particular issue has been resolved. There are specific older Roku devices that no longer allow Netflix streaming. These include the Roku HD, Roku HD-XR, Roku SD, Roku XD, and Roku XDS, as well as the Netgear-branded versions of Roku XD and XDS.
If your Roku was produced before 2011, there is a good chance it is incompatible with Netflix. Go to the Settings menu on your Roku, then pick System > About if you are unsure of the model number of your Roku device.
The following electronic gadgets are compatible with the standard Netflix app:
- Roku 4 (4400X)
- Roku Express 4K (3940X)
- Roku Express 4K+ (3941X)
- Roku Premiere (3920X, 4620X)
- Roku Premiere+ (3921X, 4630X)
- Roku Smart Soundbar (9100X)
- Roku Streambar (9102X)
- Roku Streambar Pro (9101X)
- Roku Streaming Stick+ (3810X, 3811X)
- Roku Streaming Stick 4K (3820X)
- Roku Streaming Stick 4K+ (3821X)
- Roku Ultra (4640X, 4660X, 4670X, 4800X)
- Roku Ultra LT (4662X)
You can watch Netflix in Ultra HD on all of these Roku devices, and except for the Roku 4, you can also stream in HDR on all devices. If your Roku device supports Netflix, the following step should help you resolve the problem immediately.
This applies to all Roku models, including the Roku streaming stick, Roku Premiere+, Roku Express, and Roku Ultra, as well as all RokuOS TV brands such as Hisense Roku TV, TCL Roku TV, and Onn. Roku TV, Westinghouse Roku TV, Element Roku TV, RCA Roku TV, and others.
2. Reboot Your Device or System
If Netflix is malfunctioning on your Roku TV, you may try power cycling your Roku device or performing a system reset. Despite their similarities, these two things are not the same. Nevertheless, any one of these might fix your problem.
To restart your Roku player: (Soft Reset)
- Cut the Roku power.
- Now, please turn off the television by disconnecting it.
- Keep your TV’s power button down for around 15 to 20 seconds.
- Reconnect it to power and turn it on after you’re done.
This is called the soft reset.
- Navigate to the settings menu using the remote for your Roku TV.
- After that, choose System > System restart > Restart from the menu.
After turning your TV back on in any of these three scenarios, you should give the Netflix app another go and check whether it still functions properly. Users who reported that Netflix was inaccessible on their Roku TVs have found that restarting the machine or cycling the power successfully resolved their issues.
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3. Update Netflix
Another frequent reason why Netflix fails to operate or crashes back to the home screen on Roku is because the app/channel on Roku is out of the current. As a result, you should check whether there is an updated version of the app (that comes with the new firmware) and, if so, upgrade it.
- To do so, go to the Home screen and choose the channel.
- Then, to check for an update, hit the Options (*) button.
This update applies to all Roku models, including the Roku streaming stick, the Roku Premiere+, the Roku Express, and the Roku Ultra, as well as all RokuOS TV brands such as Hisense Roku TV, TCL Roku TV, Onn. Roku TV, Westinghouse Roku TV, Element Roku TV, RCA Roku TV, and others.
4. Reinstall the Netflix app
Corrupt files are another reason the Netflix app may not load or crash back to the Home screen. In such a scenario, you should uninstall Netflix, restart the Roku to clear its memory, and then reinstall Netflix.
NOTE: It is critical to restart Roku after removing the Netflix app. This is required to erase any stored files that may corrupt your device.
Now, here’s how to do it.
(a): Removing Netflix App
- Show the app
- Then, hit the Options (*) button on the remote controller.
- Finally, click the Remove button.
(b): Restart Roku Tv From the settings
- Navigate to Settings.
- Then, go to System > System restart. Restart
(c): Reinstall Again Netflix App
- Scroll down to Streaming Channels in the menu choices and hit OK.
- Choose Search Channels
- Select ‘Netflix‘ from the list.
- Wait for it to be added after clicking Add Channel.
- After successfully adding it, click Go to the channel to launch Netflix on Roku.
To reiterate, this is true for all Roku models and all RokuOS TV brands, including but not limited to Hisense Roku TV, TCL Roku TV, and Onn. Roku TV, Westinghouse Roku TV, Element Roku TV, RCA Roku TV, and others.
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5. Clear Caches on Roku Tv
If the problem persists, try emptying the Roku TV cache. All you need is your Roku TV control to do this. Once you have it, use the following processes (in the sequence mentioned below) to clean your cache:
- First, go to the Home tab.
- Now, 5 times on your TV remote, click the ‘Home‘ button.
- Then, on your remote, hit the ‘Up arrow‘ button once.
- Then, twice tap the ‘Rewind‘ button.
- Then, twice tap the ‘Fast forward‘ button.
If you do it properly, your TV should go black and resume after a few seconds. Your TV cache has now been erased. When your TV restarts, try opening the Netflix app again, and the problem should be resolved.
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6. Check the Netflix Server
If the problem isn’t network-related, and you’ve deleted your cache, restarted Roku, updated the Netflix app, and reinstalled the Netflix app as advised above, and you’re still having problems, it might be a Netflix server issue. You want to use another device to see whether their server is running. Checking whether their website (netflix.com) is up and running from another device (your phone, PC) is one method to accomplish this.
NOTE: It’s best to attempt to visit the website in incognito mode after clearing your browser cache or, ideally, from a device that hasn’t previously browsed the Netflix website.
This guarantees that your browser loads a new page straight from their server and that you are not viewing a cached version of the website on your browser if their server is unavailable.
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7. please get in touch with Netflix Team.
If you followed the steps outlined above, your Netflix should be operational by now. However, if the Netflix app does not start after following the troubleshooting advice, your only option is to contact Netflix for assistance.
8. Contact Roku Team
Usually, the problem should have been resolved by now. If you cannot get Netflix to operate, you should get assistance from an Expert. You may do so by contacting Roku support (or the support staff of any of the Roku TV brand partners). You may contact their support staff using the phone numbers below, depending on your Roku device brand.
- Roku TCL: 1-877-300-8837
- Hisense Roku TV: 1-888-935-8880
- Sharp Roku TV: 1-888-935-8880
- LG Roku TV: 1-800-243-0000
- Insignia Roku TV: 1-877-467-4289
- Philips Roku TV: 1-866-309-5962
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Frequently Asked Question
Why is Netflix not available on Roku TV in 2023?
Check the internet connection and the connecting cords if Netflix is not functioning on Roku. Check for updates on your Roku and restart it if necessary. If the issue continues, you should reset your Netflix account. If none of these work, do a factory reset on the Roku.
Why does Netflix disappear from Roku TV?
If the Netflix app crashes or shuts and returns you to your device’s menu screen or live television, it usually indicates that data on your device needs to be updated.
How can I entirely uninstall Netflix?
Sign in to Netflix and click Restart Your Membership from any profile (except a Kids profile) to restart your Netflix membership. Note: If you need to reset your password, go to your Account page and click Add a Streaming Plan > Restart Your Membership.
How can I remove and reload Netflix on my Roku?
Select the Remove channel option. The device will be turned off after you confirm by choosing Remove channel again. The Netflix channel will be removed from the main menu if the Roku 2 is deactivated in this way. Select Streaming Channels > Movies & TV > Netflix to restore it.
How do I update my Roku?
Locate the reset button on your Roku TV’s back or bottom. Hold the reset button for around 20 seconds or until the LED light on the front of the TV flashes. Wait for the TV to restart once you release the reset button.
Final Words on How to Reset Netflix on Roku Tv 2023
The troubleshooting guide for Netflix not functioning on Roku TV ends here for the time being. If you found the post helpful, I would appreciate it if you would use the comment box to provide feedback and let me know which recommendations helped you resolve the problem.
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